CTI software with operational readiness level management combines

Users can define the operational readiness level collecting mains before-configured more exactly or provide even own. In addition Outlook and emergency ester mine can be coupled at operational readiness level collecting mains with Rufumleitung and team message. (openPR) - Germering, 31 January 2007. A new solution for improved accessibility presents the software producer C4B Com For Business on the CeBIT: XPhone CTI team combines CTI functions with Presence management. In addition the software accesses directly on Outlook and Notes-Kalender. The TAPI left makes the integration possible of telephone functions in applications of third.

The solution of the Germeringer CTI specialist informs, which colleague is e.g. present or for example in business on the way, in the vacation or straight not on the job. „Of it profit also customers and partners, who can be connected to Michael Schreier, sales director so faster with a competent partner “, describe with C4B. „A coworker straight is or telephones, can the user of the system not there be informed let itself, as soon as its colleague is again attainable. “

Beyond that XPhone CTI team has interfaces to Microsoft Outlook and Lotus Notes: Dates there put on can be coupled with a Rufumleitung, which activates itself at the suitable time independently. An appropriate team message is indicated in the XPhone surface. „In most enterprises the scheduling with Groupware Clients such as Microsoft Outlook or Lotus Notes is settled there, lies it near to create here an interface “, so Schreier. For the calendar access no Exchange or domino server is necessary.

The software updates itself when desired independently. An example: when driving the PC down the operational readiness level status is set automatically on absent and a Rufumleitung is set on the mailbox, without the user must worry about it.

„Accessibility is an important competition factor, “describes Michael Schreier the concept behind XPhone CTI team. „The more mobilely the coworkers are the larger, are also the challenge at enterprises to guarantee the accessibility - telephone and personal - of the particular. Here beginnings are in demand, which guarantee an efficient operational readiness level management without expenditure for the coworkers. “

Classical CTI functions and ACD coupling including
The software permits besides classical CTI functions such as a selecting, separation, a connecting and the Heranholen of calls. External call numbers are deposited as keys for abbreviated dialing. If the enterprise uses the ACD functions (AUTOMATIC call distribution) of the telephone system, on and notice of departure can come to it from the XPhone CTI team surface.

TAPI left for terminal server environments
XPhone CTI team offers an additional increase in value for enterprises, which want to extend an TAPI able application of third by telephone functions: In the scope of supply an TAPI interface is contained. Thus telephone functions can be integrated for example in CRM or ERP systems. After manufacturer data the TAPI left is suitable also for terminal server environments and can be used in not Windows domains. In this way the internal processes and communication with external interlocutors could be simplified measurably with only one solution both.

Price and scope of supply
The XPhone Corporate CTI entrance package for five user contains ever five Clientlizenzen for XPhone team CTI V2 as well as the CTI Client XPhone CTI pro and the Web solution XPhone CTI Mobility. The price is with 1190,00 euro and contains also the XPhone server platform inclusive CTI services and TAPI /CSTA interfaces for a location-spreading employment. Further Clientlizenzen can be supplemented economically (starting from 39,00 euro/piece) as required. An extension by the Unified Messaging of services fax, Voicemail and SMS is likewise possible. The XPhone server platform can be used with interlaced telephone systems of different manufacturers and supported are based, conventional and hybrid PBX. Start-up and administration are made to a large extent automated by a Web-based front-end. User data can be read in over the integrated Active directory connector (contained in the price) from an existing listing service. The platform is scalable and integrates themselves into existing ITK infrastructures, also terminal server environments. XPhone CTI team V2 is immediately available.

Katrin Ingendahl
PR & public work
press (@) c4b.de
C4B Com For Business AG
Gabriele Münter road 3-5
82110 Germering
Telephone: +49 (89) 840798-0
Fax: +49 (89) 840798-100
www.c4b.de
info@c4b.de

The C4B Com For Business AG develops and markets telephone IE and communication solutions, which are used under the label name XPhone into enterprises of all sizes and industries. With customers in completely Europe C4B belongs to the market leaders in the CTI and Unified Messaging surrounding field. Since 2006 C4B with XPhone Unified Communication system offers a communication platform, which unites CTI, operational readiness level management and Unified of Messaging services under a roof. Sets the enterprise on proven standards and open interfaces for data base binding (Exchange, ACCESS, domino, ODBC, LDAP, MAPI) and application integration (e.g. Groupware, ERP and CRM systems). The XPhone server platform integrates itself flexibly into already existing infrastructures and can be used producer-independently with interlaced TK-systems. The selling is made European-wide by a comprehensive net of qualified partners, among them also Siemens and the German Telekom. More over C4B experience you under www.c4b.de.

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