Technical innovations for customer communication larva in Velbert on the CallCenterWorld in Berlin

The team of the CTM crm GmbH during the trade fair “CallCenterWorld 2007” in Berlin: Wolfgang Lyding, Andrea excavate Hasselmann, Peter Figge, Christian Boos, Birgit shipbuilder and Gerhart Seichters (v.l.) (openPR) - Velbert, 02. March 2007 (mw) the German Bundeskanzlerin uses it just like the 14jährige pupil, the world traveler entrepreneur or the housewife: at the fastest written information today nobody goes past more: the speech is from short reports by mobile phone, the SMS. Daily billionfold sent away, the fast 160 indications already gemausert themselves to the fourth communication way - with constant growth.

Crm this knowledge did not hand the strategist of the Velberter Kommunikationsdienstleisters CTM to GmbH alone any longer. For over six years in the contemplative bergischen small town problems are solved. Large names of telecommunications and financial system entrust to the 150 experts the two most sensitive enterprise components, which there are: their names and its customers. “We work as external Dienstleister, but make our service possible often only the full concentration on the core business of our customers” summarize managing director Christian Boos. “The treatment of telephone and written customer inquiries, product information as well as the solution of customer complaints is our authority - for the greatest possible benefit of our clients.”

On the Branchentreff just gone into Berlin to end “CallCenterWorld 2007” could prove the CTM crm to GmbH impressively the fact that she does not only have the keyboard of the service at the customer inside light but in communication long takes new paths: with professional SMS services if the Download by bell tones or the weather forecast is equated still predominantly on the mobile telephone, then project manager Peter Figge regards already the feed of choice notifications, the reservation of vacation trips and the Ummeldung of electric meters and vehicles by personalisierter SMS as “time near completely normally”.

This becomes possible by for the German-speaking countries of CTM crm the refugee, software of New Zealand CONTACT. “The integration open by SMS, fax and email into existing data environments at enterprises and authorities accurately the entrance to the user, that the Schnelllebigkeit of today's days requires.” The transmission pursuit of a supply is not really new - nevertheless CONTACT informs the receiver by SMS that between 9:40 clock and 10 o'clock are set tomorrow. Automatically and from the pfiffigen unification of already existing data. A depressing the key is sufficient the receiver, in order to agree upon new hour of delivery to reroute or confirm the transmission at the neighbours " describes Christian Boos a possible application. “And so some aircraft passenger would spend the 45minütige delay rather still in the Meeting or when eating, as if annoys before the gate - CONTACT and the existing enterprise software inform in time, the aircraft passenger use the time to grämen instead of itself.”

How quickly these visions already reality left itself to become to be able, by the numerous inquiries during the three-day-long trade conference in Berlin to recognize. “Only few hours after fair conclusion sit our experts already again in the flier, in order to furnish the first live-tests for tourism enterprises, a prominent distributing house as well as insurance and a public administration. Since the entire technology is available “on and”, neither hard nor software to be acquired must, create we this in guaranteed 24 hours” are Peter Figge proudly.

Around the acceptance of this means of communication GmbH anybody does not make itself real concerns in the house CTM crm: the advisor with regard to foreign policy of the Bundeskanzlerin, over which Handynutzung of its boss asks, with the words is quoted nevertheless: “The Gesimse constantly goes”

CTM crm GmbH
Berne from route 7-9
42553 Velbert Neviges

Telephone [02053] 49 14 - 0
Fax [02053] 49 14 - 99

Press speaker: Markus Witkowski

The CTM CRM GmbH was created in the year 2000 in Velbert Neviges and registered since then an annual rising conversion. Partners are the marketing specialist Wolfgang Lyding and the IT-specialist Lars Nussbaumer. Those today 140 coworkers are all firmly employed. The enterprise is and industrie a training enterprise recognized by the Chamber of Commerce.

“Our strength lies in” Outbound services of “higher quality classes. All projects are flexibly accomplished and - particularly for particularly fastidious final customers.
Approximately 2 million letters, faxes and Mails work on we per year, in addition approximately 250,000 telephone calls - those are for example far over 1.000 telephone calls daily, about 125 in the hour, approximately 2 in the minute. One can be only successful, if one detail-orients in such a way and proceeds conscientiously as we. “
Apart from unusual authority and transparency CTM von Wettbewerbern particularly differs by customer orientation:
“we identify ourselves with the goals of our customers, accept their challenges, do their tasks ours and are with passion with the thing - day after day”.

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